Contact Us
Thank you for visiting Whalexi. If you have any questions about our products, orders, shipping, returns, refunds, payments, or website, please contact us.
Customer Support
Email: info@whalexi.com
Phone: +44 7315 842967
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM
We aim to respond within 1–2 business days.
Office Address
Whalexi
225 Connaught Road
Luton, LU4 8ET
United Kingdom
Please note that this is our office address and is not a retail store, public pickup location, warehouse, or default return address.
For returns or exchanges, please contact us first at info@whalexi.com and wait for return instructions.
Markets We Serve
Whalexi currently serves customers in:
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United States
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United Kingdom
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Australia
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Canada
When Contacting Us
Please include your:
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Order number, if applicable
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Email address used for the order
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Brief description of your question or issue
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Photos, if the item is damaged, defective, or incorrect
Additional Information
For shipping details, please review our Shipping Policy.
For returns, exchanges, and refunds, please review our Return & Refund Policy.
For privacy-related questions, please review our Privacy Policy.