Contact information

Thank you for visiting Whalexi.

Whalexi currently serves customers in the following markets:

  • United States

  • United Kingdom

  • Australia

  • Canada

If you have any questions about your order, shipping, returns, refunds, product information, sizing, payment, or other customer service matters, please contact us using the information below.

Customer Support

Email: info@whalexi.com
Phone: +44 7315 842967
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

We aim to respond to customer inquiries within 1–2 business days.

Response times may occasionally be longer during weekends, public holidays, promotional periods, seasonal sales, or other high-volume periods.

Customers from the United States, United Kingdom, Australia, and Canada may contact our customer support team using the same contact information above.

Office Address

Whalexi
225 Connaught Road
Luton, LU4 8ET
United Kingdom

Please note that this is our office and business contact address.

It is not:

  • A retail store

  • A public pickup location

  • A fulfillment center

  • A warehouse

  • A default return address

If you need to return or exchange an item, please contact us first at info@whalexi.com and wait for return instructions.

Customers in the United States, United Kingdom, Australia, and Canada should not send returned products to our office address unless specifically instructed to do so by our customer support team.

The correct return address may vary depending on the customer's location, product, order, and fulfillment arrangement.

Returns sent without prior authorization or sent to an incorrect address may not be accepted.

What to Include When Contacting Us

To help us assist you efficiently, please include the following information when contacting us:

  • Your order number, if applicable

  • The email address used to place the order

  • Your full name

  • Your shipping country

  • A brief description of your question or issue

  • Photos, if your item arrived damaged, defective, or incorrect

Providing complete information may help us review and respond to your inquiry more efficiently.

Common Reasons to Contact Us

You may contact us for assistance with:

  • Product details

  • Size or fit questions

  • Product availability

  • Order status

  • Shipping and tracking

  • Delivery questions

  • Address correction requests

  • Order cancellation requests

  • Returns and exchanges

  • Refunds

  • Damaged items

  • Defective items

  • Incorrect items

  • Payment questions

  • Checkout questions

  • Privacy-related questions

  • Other customer service inquiries

Order Changes and Address Corrections

If you need to change your order or shipping address, please contact us as soon as possible.

Email: info@whalexi.com
Phone: +44 7315 842967

We may be able to help if the order has not yet been:

  • Processed

  • Packed

  • Fulfilled

  • Shipped

  • Transferred to the carrier

Once an order has entered fulfillment or is in transit, changes may no longer be possible.

We cannot guarantee that an order, shipping address, product, size, color, or other order information can be changed after an order has been submitted.

If you notice an error, please contact us as soon as possible so that we can review the available options.

Shipping Information

Whalexi currently ships eligible orders to:

  • United States

  • United Kingdom

  • Australia

  • Canada

Our standard shipping terms for eligible orders in these markets are:

Processing Time: 1–3 business days
Estimated Transit Time: 5–8 business days
Estimated Total Delivery Time: approximately 6–11 business days
Standard Shipping: Free

For complete shipping information, including processing times, tracking, carriers, delivery delays, incorrect addresses, and other shipping-related matters, please review our Shipping Policy.

Returns, Exchanges, and Refunds

Customers in the United States, United Kingdom, Australia, and Canada may request eligible returns or exchanges in accordance with our Return & Refund Policy.

If you would like to return or exchange an item, please contact us before sending the product.

Email: info@whalexi.com

Please include:

  • Your order number

  • The email address used for your order

  • The item you wish to return or exchange

  • The reason for the request

  • Photos where applicable

Our customer support team will review your request and provide the appropriate return instructions and return address where applicable.

For complete details, please review our Return & Refund Policy.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at:

info@whalexi.com

Cancellation requests are generally only possible before an order has entered fulfillment or been shipped.

Once an order has already shipped, it may need to be handled through our return process.

For additional information, please review our Order Cancellation Policy, if available on our website.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Email: info@whalexi.com

Please provide:

  • Your order number

  • Your full name

  • The email address used for the order

  • A description of the issue

  • Clear photos showing the item and problem

  • Photos of the packaging where relevant

Our customer support team will review the information and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.

Payment and Checkout Questions

If you experience a payment or checkout issue, please contact us and provide your order information where applicable.

For your security, please do not send us your full credit card number, debit card number, CVV/security code, account password, or other highly sensitive payment credentials by email.

Payments may be processed through Shopify and other payment service providers available through our store.

Available payment methods may vary depending on your market, device, currency, and payment provider.

Privacy Questions

For questions about how we collect, use, disclose, store, transfer, or protect personal information, please review our Privacy Policy.

You may also contact us at:

Email: info@whalexi.com
Phone: +44 7315 842967

Privacy rights may vary depending on whether you are located in the United States, United Kingdom, Australia, or Canada and which applicable privacy laws apply.

Customer Markets

This Contact Us page applies to customers and website visitors in our current markets:

  • United States

  • United Kingdom

  • Australia

  • Canada

All customers may use the same customer support contact information:

Email: info@whalexi.com
Phone: +44 7315 842967

Our office address remains:

Whalexi
225 Connaught Road
Luton, LU4 8ET
United Kingdom

The location of our office does not affect our ability to provide customer support to customers in the United States, United Kingdom, Australia, and Canada.

Contact Information

For general questions, order assistance, shipping inquiries, returns, refunds, product questions, or other customer support matters, please contact us:

Whalexi

Email: info@whalexi.com
Phone: +44 7315 842967
Office Address: 225 Connaught Road, Luton, LU4 8ET, United Kingdom
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

We aim to respond to customer inquiries within 1–2 business days.

Please remember that our office address is not automatically the return address for customer orders.

For returns or exchanges, always contact our customer support team first and follow the return instructions provided.